This User Agreement governs the use of the Seatify platform, operated in the Czech Republic.
1.1 Seatify operates as an online marketplace facilitating the resale of event tickets between independent users.
1.2 Seatify is not the organizer, promoter, venue operator, or original issuer of any event tickets.
1.3 Seatify does not own, create, issue, or guarantee the tickets listed on the Platform.
1.4 Seatify acts solely as an intermediary facilitating transactions between buyers and sellers.
2.1 Users may create an account to list or purchase tickets.
2.2 Users must provide accurate and truthful information.
2.3 Seatify reserves the right to verify user identity at any time.
2.4 Seatify may suspend or terminate any account upon reasonable suspicion of fraud, abuse, or violation of this Agreement.
3.1 Sellers may list tickets they legally possess and have the right to resell.
3.2 Sellers are solely responsible for:
3.3 Duplicate, fraudulent, or misrepresented listings are strictly prohibited.
3.4 Seatify may remove listings at its sole discretion.
4.1 Seatify charges a Service Fee of:
4.2 Additional payment processing fees may apply.
4.3 Fees are non-refundable except in cases of approved disputes.
4.4 All fees are displayed before checkout.
5.1 All payments are processed via our secure payment providers.
5.2 Seatify temporarily holds funds after purchase.
5.3 Seller payouts occur within three (3) business days after the event, unless a dispute is initiated.
5.4 If a dispute is opened within the allowed timeframe, payout is automatically frozen.
6.1 Buyers may file a dispute within 24 hours after the event.
6.2 Buyers must provide reasonable evidence, including but not limited to:
6.3 Seatify reserves sole discretion to evaluate evidence.
6.4 If a ticket is determined invalid, the buyer will receive a full refund, including Seatify service fees.
6.5 Seatify applies a strike policy for sellers:
7.1 Users agree not to initiate chargebacks without first contacting Seatify.
7.2 If a chargeback is filed:
7.3 Sellers remain responsible for fraudulent or invalid ticket transactions.
8.1 Seatify does not guarantee:
8.2 Seatify shall not be liable for:
8.3 Seatify's total liability shall not exceed the amount of the transaction fee collected.
9.1 Event cancellations or rescheduling are governed by the original event organizer.
9.2 Seatify does not guarantee refunds in case of event changes unless required by law.
10.1 Users may not:
10.2 Seatify may permanently ban users violating these rules.
11.1 Users agree to indemnify and hold Seatify harmless from any claims arising from:
12.1 Seatify reserves the right to suspend or terminate any account at its discretion.
12.2 Termination does not relieve users of financial obligations.
12.3 Funds related to ongoing disputes may remain frozen until resolution.
13.1 Seatify processes personal data in accordance with GDPR and Czech data protection laws.
13.2 Payment data is processed by third-party providers .
14.1 This Agreement is governed by the laws of the Czech Republic.
14.2 Any disputes shall be subject to Czech jurisdiction unless otherwise required by international consumer protection laws.
15.1 Seatify may modify this Agreement at any time.
15.2 Continued use of the Platform constitutes acceptance of changes.
16.1 All buyer payments are processed through third-party payment providers via our payment providers.
16.2 Upon successful payment, funds are temporarily held by Seatify or its payment processor in a conditional holding mechanism ("Escrow Period").
16.3 The Escrow Period lasts until:
16.4 Seatify does not operate as a licensed financial institution.
16.5 Funds are held solely for transaction security purposes and fraud mitigation.
16.6 Seatify reserves the right to extend the Escrow Period if fraud, dispute, or suspicious activity is detected.
16.7 Sellers acknowledge that payout timing may vary depending on payment processor rules.
17.1 Buyers agree not to initiate chargebacks without first contacting Seatify support.
17.2 If a chargeback is initiated:
17.3 Sellers acknowledge that chargeback risk remains their responsibility in cases of fraudulent or invalid ticket sales.
17.4 Seatify reserves the right to deduct chargeback amounts, processing penalties, and service fees from seller balances.
17.5 Users engaging in abusive chargeback behavior may be permanently banned.
18.1 Seatify actively monitors transactions for suspicious patterns.
18.2 Seatify reserves the right to:
18.3 Any suspected fraud may be reported to relevant authorities.
18.4 Multiple account abuse, identity manipulation, or systematic dispute abuse is strictly prohibited.
18.5 Seatify may use automated risk-scoring systems to evaluate transactions.
19.1 Sellers are solely responsible for:
19.2 Seatify does not act as a tax advisor.
19.3 Seatify may provide transaction summaries but bears no responsibility for seller tax compliance.
20.1 Users acknowledge that ticket resale involves inherent risks.
20.2 Seatify does not guarantee:
20.3 Users participate in the marketplace at their own risk.
21.1 Nothing in this Agreement creates:
21.2 Sellers act independently and not on behalf of Seatify.
22.1 Seatify shall not be liable for failure to perform due to events beyond reasonable control including:
23.1 By purchasing digital tickets, buyers acknowledge immediate access to digital content.
23.2 Where legally applicable, buyers waive the right of withdrawal once digital content is delivered.
23.3 This clause complies with EU digital goods regulations.
24.1 Users agree to receive electronic communications.
24.2 Legal notices may be delivered via:
25.1 If any provision is found invalid, remaining provisions remain enforceable.
26.1 This Agreement constitutes the entire agreement between users and Seatify.
26.2 It supersedes prior verbal or written agreements.
If you have questions about this User Agreement, please contact our Legal Team.
Company: Seatify
Email: legal@seatify.net
Registered: Czech Republic