Seatify Refund Policy

Understanding your refund rights and the dispute resolution process on Seatify marketplace.

Last Updated: February 25, 2026

48-Hour Dispute Window

Buyers must submit disputes within 48 hours after the event with reasonable evidence. Disputes filed after this window cannot be processed.

1. General Principles

1.1 Seatify acts as an intermediary marketplace.

1.2 Refund eligibility depends on dispute evaluation.

2. Buyer Refund Eligibility

2.1 Buyers may submit disputes within 48 hours after the event.

2.2 Refunds require reasonable evidence of ticket invalidity.

Required Evidence May Include:

Video proof at venue entry point Screenshots of ticket rejection Timestamp evidence Communication with venue staff

3. Approved Refunds

3.1 Full refund includes:

Ticket price Seatify service fee (7%) — returned in case of invalid ticket

Note: The 7% Seatify service fee is only refunded if the ticket is proven invalid or fraudulent. It is not refunded for other reasons (change of mind, late arrival, etc.)

3.2 Refunds are processed to the original payment method.

If your dispute is approved, you will receive a 100% refund including all Seatify service fees.

4. Non-Refundable Situations

The following situations are NOT eligible for refunds:

4.1 Failure to attend event 4.2 Late arrival 4.3 Venue policy issues unrelated to ticket validity 4.4 Failure to submit dispute within timeframe 4.5 Change of mind after purchase

Important Reminders:

Simply changing your mind is not grounds for a refund Venue-specific policies (dress code, ID requirements) are buyer's responsibility Weather conditions or travel issues are not eligible for refunds

5. Event Cancellations

5.1 Refund policies in case of cancellation follow the original event organizer's rules.

5.2 Seatify does not guarantee refunds unless legally required.

Event Cancellation Policy:

If an event is cancelled, postponed, or rescheduled:

The original event organizer determines refund eligibility Seatify will communicate official information from event organizers If organizers provide refunds, Seatify will process them accordingly Check your email and account dashboard for updates

Refund Processing Timeline

Submit Dispute

Within 48 hours after the event with supporting evidence

Review Process

Seatify reviews evidence and makes a determination (typically 3-5 business days)

Decision Notification

You'll receive an email with the dispute outcome

Refund Processing

If approved, refund is processed to original payment method (5-10 business days)

How to File a Complaint

If you experienced an issue with your tickets, follow these steps to submit a complaint and request a refund:

Gather your evidence

Take photos/video at the venue entry point, screenshot any ticket rejection messages, and note the exact time and circumstances. The more evidence you have, the stronger your case.

Submit within 48 hours

Go to seatify.net/complaint and fill in the complaint form. Make sure to submit within 48 hours after the event ends — complaints submitted after this window will not be accepted.

Include your order number

You'll find your order number in your confirmation email or in your Seatify account under My Orders. This is required to locate your transaction.

Wait for our review

Our team will review your complaint within 3–5 business days. You'll receive an email confirmation once your complaint is received, and another when a decision is made.

Receive your refund

If your complaint is approved, a full refund (including the Seatify service fee) will be returned to your original payment method within 5–10 business days.

Alternatively, you can email us directly at support@seatify.net with your order number and evidence. Include "COMPLAINT" in the subject line.

Questions About Refunds?

If you have questions about our refund policy or need assistance with a dispute, please contact our Support Team.

Email: support@seatify.net

Chat: Available Mon-Fri 9AM-8PM, Sat 10:30AM-6:30PM CET on our platform