Help Center

Buying Tickets

Learn how to find and purchase tickets

Selling Tickets

Everything about selling your tickets

Safety & Security

Stay safe while buying and selling

Account & Profile

Manage your account settings

How do I know if tickets are authentic?

We thoroughly verify all tickets on Seatify. Our team carefully reviews PDF tickets and digital tickets with QR codes (received via email or link from event organizers). We work directly with sellers to ensure ticket legitimacy and offer comprehensive buyer protection on all purchases.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Klarna, and Crypto. All transactions are secured with bank-level encryption.

How will I receive my tickets?

Most tickets are delivered electronically via email or mobile transfer. All transfers must be completed at least 1 hour before the event starts. Physical tickets are delivered as PDF or mobile transfer. You can view all your tickets in your account dashboard.

What is your refund policy?

Refunds are available if an event is cancelled and not rescheduled. If you discover a ticket is fraudulent or invalid at the venue, please contact our support team within 24 hours from the event start time to file a claim. For other refund requests, please contact our support team within 24 hours of purchase. Seller-specific refund policies may apply.

How long does it take to receive payment as a seller?

Sellers receive payment 2-3 days after the event takes place, provided no claim has been filed by the buyer. Payments are processed securely through our payment partners.

Can I sell tickets I bought from another platform?

Yes! As long as you have valid, transferable tickets, you can list them on Seatify. Make sure you have the legal right to resell the tickets and that they comply with the original ticket terms.